<?xml version="1.0" encoding="UTF-8" ?>
<modsCollection xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.loc.gov/mods/v3" xmlns:slims="http://slims.web.id" xsi:schemaLocation="http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-3.xsd">
 <slims:resultInfo>
  <slims:modsResultNum>26</slims:modsResultNum>
  <slims:modsResultPage>1</slims:modsResultPage>
  <slims:modsResultShowed>50</slims:modsResultShowed>
 </slims:resultInfo>
 <mods version="3.3" ID="33693">
  <titleInfo>
   <title>ANALISIS KEPUASAN PELANGGAN TERHADAP KUALITAS PELAYANAN PADA TOKO FASHION XYZ MENGGUNAKAN ALGORITMA C4.5</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>LIA AUDINA</namePart>
   <role>
    <roleTerm type="text">Additional Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Surabaya</placeTerm>
    <publisher>ITATS</publisher>
    <dateIssued>2026</dateIssued>
   </place>
  </originInfo>
 </mods>
 <mods version="3.3" ID="32862">
  <titleInfo>
   <title>ANALISIS KESUKSESAN SIAKAD DI PERGURUAN TINGGI X MENGGUNAKAN METODE DELONE DAN MCLEAN</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>OKKY SUKARNOPUTRA HALIM</namePart>
   <role>
    <roleTerm type="text">Additional Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Surabaya</placeTerm>
    <publisher>ITATS</publisher>
    <dateIssued>2025</dateIssued>
   </place>
  </originInfo>
 </mods>
 <mods version="3.3" ID="28646">
  <titleInfo>
   <title>PENINGKATAN LOYALITAS KONSUMEN MELALUI PERBAIKAN KUALITAS LAYANAN DENGAN METODE QUALITY FUNCTION DEPLOYMENT (QFD) DAN TECHNIQUE OTHERS REFERENCE BY SIMILARITY TO IDEAL SOLUTION (TOPSIS)</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>ARI PUTRA FEBRISONO</namePart>
   <role>
    <roleTerm type="text">Additional Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Surabaya</placeTerm>
    <publisher></publisher>
    <dateIssued>2020</dateIssued>
   </place>
  </originInfo>
  <slims:digitals>
   <slims:digital_item id="13268" url="" path="/S07-7951 Abstrak bahasa indonesia &amp; inggris.pdf" mimetype="application/pdf"><![CDATA[ABSTRACT ENGLISH, ABSTRAK INDONESIA]]></slims:digital_item>
  </slims:digitals>
 </mods>
 <mods version="3.3" ID="28371">
  <titleInfo>
   <title>ANALISIS KEPUASAN PELANGGAN MENGGUNAKAN KANO DAN QUALITY FUNCTION DEPLOYMENT (QFD)</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>MUHAMMAD RISZQY AULIA</namePart>
   <role>
    <roleTerm type="text">Additional Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Surabaya</placeTerm>
    <publisher>ITATS</publisher>
    <dateIssued>2021</dateIssued>
   </place>
  </originInfo>
  <slims:digitals>
   <slims:digital_item id="12782" url="" path="/S07-7871 ABTRAK INGGRIS.pdf" mimetype="application/pdf"><![CDATA[ABSTRACT ENGLISH]]></slims:digital_item>
   <slims:digital_item id="12783" url="" path="/S07-7871 ABSTRAK INDONESIA.pdf" mimetype="application/pdf"><![CDATA[ABSTRAK INDONESIA]]></slims:digital_item>
  </slims:digitals>
 </mods>
 <mods version="3.3" ID="28139">
  <titleInfo>
   <title>PENINGKATAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DENGAN MENGGUNAKAN SERVQUAL DAN TRIZ (STUDI KASUS :</title>
   <subTitle>PT.POS INDONESIA KPRK TUBAN)</subTitle>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>SUSI RAHAYU</namePart>
   <role>
    <roleTerm type="text">Additional Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Surabaya</placeTerm>
    <publisher>ITATS</publisher>
    <dateIssued>2019</dateIssued>
   </place>
  </originInfo>
  <slims:digitals>
   <slims:digital_item id="12473" url="" path="/S07-7591 Abstrak.pdf" mimetype="application/pdf"><![CDATA[ABSTRAK INDONESIA]]></slims:digital_item>
   <slims:digital_item id="12474" url="" path="/S07-7591 Abstract.pdf" mimetype="application/pdf"><![CDATA[ABSTRACT ENGLISH]]></slims:digital_item>
  </slims:digitals>
 </mods>
 <mods version="3.3" ID="27063">
  <titleInfo>
   <title>ANALISIS KUALITAS PELAYANAN PO.MUTIARA INDAH MURNI DAN PO.WIDJI LESTARI TERHADAP DAYA PILIH RESPONDEN PADA TRAYEK SURABAYA -TUBAN DENGAN TITIK KEBERANGKATAN TERMINAL OSOWILANGON DAN TITIK KEDATANGAN TERMINAL BARU TUBAN</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>BIMANDA MARYUDI NUGROHO</namePart>
   <role>
    <roleTerm type="text">Additional Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Surabaya</placeTerm>
    <publisher>ITATS</publisher>
    <dateIssued>2018</dateIssued>
   </place>
  </originInfo>
  <slims:digitals>
   <slims:digital_item id="10000" url="" path="/S01-6931 File 3.pdf" mimetype="application/pdf"><![CDATA[ABSTRAK _ ABSTRACT]]></slims:digital_item>
  </slims:digitals>
 </mods>
 <mods version="3.3" ID="26628">
  <titleInfo>
   <title>ANALISA KEPUASAN PELANGGAN UNTUK MENINGKATKAN KUALITAS PELAYANAN PELANGGAN DENGAN MENGGUNAKAN METODE CSI DAN IPA (STUDI KASUS :</title>
   <subTitle>RUMAH SEHAT PERMATA MAKMUR)</subTitle>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>WINDA FERDIANASARI</namePart>
   <role>
    <roleTerm type="text">Additional Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Surabaya</placeTerm>
    <publisher>ITATS</publisher>
    <dateIssued>2017</dateIssued>
   </place>
  </originInfo>
  <slims:digitals>
   <slims:digital_item id="9688" url="" path="/S07-6781 ABSTRACT.pdf" mimetype="application/pdf"><![CDATA[ABSTRACT]]></slims:digital_item>
   <slims:digital_item id="9689" url="" path="/S07-6781 ABSTRAK INDONESIA.pdf" mimetype="application/pdf"><![CDATA[ABSTRAK]]></slims:digital_item>
  </slims:digitals>
 </mods>
 <mods version="3.3" ID="13863">
  <titleInfo>
   <title>INTEGRASI SERVQUAL DAN QFD UNTUK MENINGKATKAN KUALITAS PELAYANAN DI TEMPAT REKREASI KENJERAN BARU SURABAYA</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>FIRDA TRIANA HARTANTI</namePart>
   <role>
    <roleTerm type="text">Additional Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Surabaya</placeTerm>
    <publisher>ITATS</publisher>
    <dateIssued>2015</dateIssued>
   </place>
  </originInfo>
  <slims:digitals>
   <slims:digital_item id="6957" url="" path="/S07-6241  (KATA PENGANTAR, SARI, dan ABSTRACT).pdf" mimetype="application/pdf"><![CDATA[ABSTRAK, ABSTRACT & KATA PENGANTAR]]></slims:digital_item>
  </slims:digitals>
 </mods>
 <mods version="3.3" ID="13833">
  <titleInfo>
   <title>PENINGKATAN KUALITAS LAYANAN DENGAN MENGGUNAKAN METODE SERVQUAL-TRIZ DI BADAN PERTANAHAN NASIONAL SURABAYA (REGIONAL I)</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>MICHAEL VINCENT ALBERT</namePart>
   <role>
    <roleTerm type="text">Additional Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Surabaya</placeTerm>
    <publisher>ITATS</publisher>
    <dateIssued>2015</dateIssued>
   </place>
  </originInfo>
  <slims:digitals>
   <slims:digital_item id="6848" url="" path="/S07-5941 abstrak.pdf" mimetype="application/pdf"><![CDATA[ABSTRACT]]></slims:digital_item>
   <slims:digital_item id="6849" url="" path="/S07-5941 SARI.pdf" mimetype="application/pdf"><![CDATA[ABSTRAK]]></slims:digital_item>
  </slims:digitals>
 </mods>
 <mods version="3.3" ID="7218">
  <titleInfo>
   <title>Analisa kualitas pelayanan terhadap kepuasan pelanggan di PDAM Surya sembada Surabaya</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Esterlita Brigida Vilar Ximenes Belo</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Surabaya</placeTerm>
    <publisher>ITATS</publisher>
    <dateIssued>2014</dateIssued>
   </place>
  </originInfo>
  <slims:digitals>
   <slims:digital_item id="6840" url="" path="/S07-5891  ABSTRAK INDONESIA, ABSTRACT INGGRIS DAN KATA PENGANTAR.pdf" mimetype="application/pdf"><![CDATA[ABSTRAK, ABSTRACT & KATA PENGANTAR]]></slims:digital_item>
  </slims:digitals>
 </mods>
 <mods version="3.3" ID="7213">
  <titleInfo>
   <title>Analisa pengaruh kualitas layanan terhadap keputusan pembelian roti pada toko Amanda dengan pendekatan regresi linier berganda</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Anita Septarina V.</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Surabaya</placeTerm>
    <publisher>ITATS</publisher>
    <dateIssued>2014</dateIssued>
   </place>
  </originInfo>
  <slims:digitals>
   <slims:digital_item id="6831" url="" path="/S07-5841 ABSTRAK.pdf" mimetype="application/pdf"><![CDATA[ABSTRAK & ABSTRACT]]></slims:digital_item>
  </slims:digitals>
 </mods>
 <mods version="3.3" ID="7192">
  <titleInfo>
   <title>Peningkatan kualitas layanan jasa service dealer melalui pendekatan metode servqual-triz (studi kasus di PT. Mega Daya Motor)</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Yommy Pribadi</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Surabaya</placeTerm>
    <publisher>ITATS</publisher>
    <dateIssued>2014</dateIssued>
   </place>
  </originInfo>
  <slims:digitals>
   <slims:digital_item id="6784" url="" path="/S07-5631 ABSTRACT.pdf" mimetype="application/pdf"><![CDATA[ABSTRACT]]></slims:digital_item>
   <slims:digital_item id="6785" url="" path="/S07-5631 SARI.pdf" mimetype="application/pdf"><![CDATA[ABSTRAK]]></slims:digital_item>
  </slims:digitals>
 </mods>
 <mods version="3.3" ID="7186">
  <titleInfo>
   <title>Analisis pengaruh faktor - faktor kualitas pelayanan terhadap kepuasan jasa transportasi P.O HARAPAN JAYA (studi kasus pada bus patas Surabaya - Trenggalek)</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Andika Kurniawan</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Surabaya</placeTerm>
    <publisher>ITATS</publisher>
    <dateIssued>2014</dateIssued>
   </place>
  </originInfo>
  <slims:digitals>
   <slims:digital_item id="6768" url="" path="/S07-5571 sari.pdf" mimetype="application/pdf"><![CDATA[ABSTRAK]]></slims:digital_item>
   <slims:digital_item id="6769" url="" path="/S07-5571 ABSTRACT.pdf" mimetype="application/pdf"><![CDATA[ABSTRACT]]></slims:digital_item>
  </slims:digitals>
 </mods>
 <mods version="3.3" ID="7182">
  <titleInfo>
   <title>Analisis pengaruh budaya organisasi dan kualitas pelayanan terhadap kepuasan pelanggan (studi kasus di CV. JASA TEKNIK SURABAYA)</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Kukuh Mustaqim</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Surabaya</placeTerm>
    <publisher>ITATS</publisher>
    <dateIssued>2014</dateIssued>
   </place>
  </originInfo>
  <slims:digitals>
   <slims:digital_item id="6763" url="" path="/S07-5531 ABSTRACT.pdf" mimetype="application/pdf"><![CDATA[ABSTRACT]]></slims:digital_item>
   <slims:digital_item id="6764" url="" path="/S07-5531 Sari.pdf" mimetype="application/pdf"><![CDATA[Abstrak]]></slims:digital_item>
  </slims:digitals>
 </mods>
 <mods version="3.3" ID="7160">
  <titleInfo>
   <title>Peningkatan kualitas layanan kepada pelanggan di Terminal penumpang pelabuhan Tanjung Perak Surabaya</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Dwi Rifki Ardiansyah</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Surabaya</placeTerm>
    <publisher>ITATS</publisher>
    <dateIssued>2013</dateIssued>
   </place>
  </originInfo>
  <slims:digitals>
   <slims:digital_item id="6717" url="" path="/S07-5311 SARI.pdf" mimetype="application/pdf"><![CDATA[ABSTRAK]]></slims:digital_item>
   <slims:digital_item id="6718" url="" path="/S07-5311 ABSTRACT.pdf" mimetype="application/pdf"><![CDATA[ABSTRACT]]></slims:digital_item>
  </slims:digitals>
 </mods>
 <mods version="3.3" ID="7133">
  <titleInfo>
   <title>Analisis kepuasan pelanggan terhadap pelayanan jasa Kereta Api Ekonomi Lokal Daop 8 Surabaya (STUDI KASUS KERETA API EKONOMI RAPI DHOHO DAN PENATARAN)</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Muhamad Fajri Sungaib</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Surabaya</placeTerm>
    <publisher>ITATS</publisher>
    <dateIssued>2013</dateIssued>
   </place>
  </originInfo>
  <slims:digitals>
   <slims:digital_item id="6684" url="" path="/S07-5041 Abstract.pdf" mimetype="application/pdf"><![CDATA[ABSTRACT]]></slims:digital_item>
   <slims:digital_item id="6685" url="" path="/S07-5041 Sari.pdf" mimetype="application/pdf"><![CDATA[ABSTRAK]]></slims:digital_item>
  </slims:digitals>
 </mods>
 <mods version="3.3" ID="7051">
  <titleInfo>
   <title>Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Di Rumah Sakit Ibu Dan Anak Pusura Tegalsari Surabaya</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Triana Wiulandari</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Surabaya</placeTerm>
    <publisher>ITATS</publisher>
    <dateIssued>2011</dateIssued>
   </place>
  </originInfo>
  <slims:digitals>
   <slims:digital_item id="6485" url="" path="/S07-4221.pdf" mimetype="application/pdf"><![CDATA[ABSTRAK & ABSTRACT]]></slims:digital_item>
  </slims:digitals>
 </mods>
 <mods version="3.3" ID="6999">
  <titleInfo>
   <title>Peningkatan kualitas layanan jasa keuangan dengan menggunakan analisa servqual di PT. Central Capital Futures</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Theodora Homer</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Surabaya</placeTerm>
    <publisher>ITATS</publisher>
    <dateIssued>2009</dateIssued>
   </place>
  </originInfo>
  <slims:digitals>
   <slims:digital_item id="6381" url="" path="/S07-3701 ABSTRAK, KATA PENGANTAR.pdf" mimetype="application/pdf"><![CDATA[ABSTRAK, ABSTRACT & KATA PENGANTAR]]></slims:digital_item>
  </slims:digitals>
 </mods>
 <mods version="3.3" ID="6939">
  <titleInfo>
   <title>Analisis kepuasan pelanggan terhadap kualitas jasa perbankan dengan pendekatan servqual (Studi kasus Bank Danamon Cabang Bukit Darmo Boulevard Surabaya)</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Muchamad Bashir</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Surabaya</placeTerm>
    <publisher>ITATS</publisher>
    <dateIssued>2009</dateIssued>
   </place>
  </originInfo>
  <slims:digitals>
   <slims:digital_item id="6273" url="" path="/S07-3091 Abstract.pdf" mimetype="application/pdf"><![CDATA[ABSTRACT]]></slims:digital_item>
   <slims:digital_item id="6274" url="" path="/S07-3091 Sari.pdf" mimetype="application/pdf"><![CDATA[ABSTRAK]]></slims:digital_item>
  </slims:digitals>
 </mods>
 <mods version="3.3" ID="6914">
  <titleInfo>
   <title>Analisa kepuasan pelanggan pada bengkel Anora Motor dengan menggunakan metode Servqual (Study kasus di bengkel Anora Motor Surabaya)</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>DENY KURNIAWAN</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Surabaya</placeTerm>
    <publisher>ITATS</publisher>
    <dateIssued>2008</dateIssued>
   </place>
  </originInfo>
  <slims:digitals>
   <slims:digital_item id="6174" url="" path="/S07-2841 ABSTRACT.pdf" mimetype="application/pdf"><![CDATA[ABSTRACT]]></slims:digital_item>
   <slims:digital_item id="6175" url="" path="/S07-2841 sari.pdf" mimetype="application/pdf"><![CDATA[ABSTRAK]]></slims:digital_item>
  </slims:digitals>
 </mods>
 <mods version="3.3" ID="6633">
  <titleInfo>
   <title>Analisis kepuasan konsumen dengan metode PGCV (Potential Gain In Costumer Volue) di PT. Colors Pub &amp; Restaurant Surabaya</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Stanley Roynald Deddy R.W.</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Surabaya</placeTerm>
    <publisher>ITATS</publisher>
    <dateIssued>2005</dateIssued>
   </place>
  </originInfo>
  <slims:digitals>
   <slims:digital_item id="6066" url="" path="/S07-031 (Abstrak dan Kata Pengantar).pdf" mimetype="application/pdf"><![CDATA[ABSTRAK, ABSTRACT & KATA PENGANTAR]]></slims:digital_item>
  </slims:digitals>
 </mods>
 <mods version="3.3" ID="6890">
  <titleInfo>
   <title>Perumusan strategi peningkatan kualitas pelayanan yang berfokus pada kepuasan pelanggan</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Whempy Prayu Dhani</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Surabaya</placeTerm>
    <publisher>ITATS</publisher>
    <dateIssued>2007</dateIssued>
   </place>
  </originInfo>
  <slims:digitals>
   <slims:digital_item id="6053" url="" path="/S07-2601.pdf" mimetype="application/pdf"><![CDATA[ABSTRAK & ABSTRACT]]></slims:digital_item>
  </slims:digitals>
 </mods>
 <mods version="3.3" ID="6829">
  <titleInfo>
   <title>Analisis kualitas layanan dengan menggunakan metode servquel (Studi Kasus :</title>
   <subTitle>UD. Teguh Bangunan Surabaya)</subTitle>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Mery Tri Qurnia</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Surabaya</placeTerm>
    <publisher>ITATS</publisher>
    <dateIssued>2007</dateIssued>
   </place>
  </originInfo>
  <slims:digitals>
   <slims:digital_item id="5935" url="" path="/S07-1991 ABSTRACT.pdf" mimetype="application/pdf"><![CDATA[ABSTRACT]]></slims:digital_item>
   <slims:digital_item id="5936" url="" path="/S07-1991 SARI.pdf" mimetype="application/pdf"><![CDATA[ABSTRAK]]></slims:digital_item>
  </slims:digitals>
 </mods>
 <mods version="3.3" ID="6678">
  <titleInfo>
   <title>Analisis kepuasan konsumen terhadap kualitas pelayanan dengan metode service quality (SK Matahari Dept. Store Plaza Tunjungan Surabaya)</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Fidya Hayyuma Santi</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Surabaya</placeTerm>
    <publisher>ITATS</publisher>
    <dateIssued>2005</dateIssued>
   </place>
  </originInfo>
  <slims:digitals>
   <slims:digital_item id="5653" url="" path="/S07-481.pdf" mimetype="application/pdf"><![CDATA[ABSTRAK & ABSTRACT]]></slims:digital_item>
  </slims:digitals>
 </mods>
 <mods version="3.3" ID="8739">
  <titleInfo>
   <title>KARAKTERISTIK DAN TINGKAT KEPUASAN PENUMPANG TERHADAP KUALITAS PELAYANAN JASA KERETA REL DIESEL SURABAYA - BOJONEGORO</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>LILI RHOCETA WARDANI</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Surabaya</placeTerm>
    <publisher>ITATS</publisher>
    <dateIssued>2015</dateIssued>
   </place>
  </originInfo>
  <slims:digitals>
   <slims:digital_item id="3100" url="" path="/S01-5251 ind.pdf" mimetype="application/pdf"><![CDATA[Abstrak]]></slims:digital_item>
   <slims:digital_item id="3101" url="" path="/S01-5251 ing.pdf" mimetype="application/pdf"><![CDATA[Abstract]]></slims:digital_item>
  </slims:digitals>
 </mods>
 <mods version="3.3" ID="1789">
  <titleInfo>
   <title>Analisis pengaruh kualitas pelayanan Pasca huni terhadap kepuasan penghuni di Perumahan Royal Residence Wiyung Surabaya</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Rizky Himawan</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Surabaya</placeTerm>
    <publisher>ITATS</publisher>
    <dateIssued>2012</dateIssued>
   </place>
  </originInfo>
 </mods>
</modsCollection>
